Terms and Conditions
Sub Rosa Nightwear Limited (www.subrosalingerie.com) owns and operates this Website. This document governs your relationship with www.subrosalingerie.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.subrosalingerie.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.subrosalingerie.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.subrosalingerie.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.subrosalingerie.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.subrosalingerie.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.subrosalingerie.com or may in some cases be a third party. Where a contract is made with a third party www.subrosalingerie.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.subrosalingerie.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.subrosalingerie.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.subrosalingerie.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.subrosalingerie.com.
You agree to indemnify, defend and hold harmless www.subrosalingerie.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.subrosalingerie.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please contact us if you have any complaints or comments.
Delivery times vary dependent upon the items in your basket. The delivery times will be stated on the product page of each item and in the shipping options when you checkout.
All UK Special Delivery orders are sent with tracking to your door and require a signature on delivery. You can track your order on the Royal Mail website with the tracking code we send to you. You can also enter a location where the delivery company can leave your parcel if you’re not in to collect it. Please Note: Working days do not include Saturday, Sunday, or Bank Holidays
If your delivery is more than 4 working days overdue, please contact us.
UK Delivery Options
For deliveries to the UK we use a combination of Royal Mail or Courier services for heavier items. Tracked shipments require a signature on delivery.
– Delivery takes 1 working longer to the following locations: Scottish Highlands: AB30-39, AB41-56. FK16-99, G83, IV, KA18-19. KW1-17, KY9-16, ML11-12, PA20-88, PH, TD15, ZE1-3 & Ireland: D25-49
International Delivery Option
If you order products from our site for outside of the UK, your order may be subject to import duties and taxes. Please note that we have no control over these charges and you will be responsible for payment of any charges of this kind. Please contact your local customs office for further information. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
Same Day Processing
All orders received Monday to Friday before 12pm each day will be processed on that day. Our shipping hours are 9am-12pm. If your order is placed after 12pm or on a weekend/Bank Holiday it will be processed the next working day. If you place an order after 12pm on a Friday, your order will not be processed until the next working day.
Discreet Packaging and Billing
We understand that privacy is important to Sub Rosa Lingerie customers. We ensure that we package and bill with the utmost discretion.
Products are delivered in a plain bubble-wrap envelope or a box (depending on the size of your order). Any payments made via will show up on your bank statement as ‘SRNLTD’.
Please note that some multiple item orders may arrive in separate packages at different times.
Returns and Refunds
The European Consumer Protection (Distance Selling) Regulations 2000 state that as a customer you are entitled to cancel any order within 30 days of purchase. We also have the following return policies to ensure our customers are completely satisfied:
Return any item to us for a refund (or replacement) excluding postage and packaging within 30 days as long as the product is unopened, unworn and unused. Upon receipt of the goods you should inspect them and notify us if the goods are faulty/damaged as soon as possible. Functionality should be checked before any products are used on intimate areas. If you do not notify us within 30 days then you are deemed to have accepted the goods and they are not damaged/faulty.Unless the returned items are faulty the return postage is your responsibility and we will only give a refund if the product, packaging and accessories are returned in full/un-damaged/unused.
If items are returned to us in a ‘used’ condition, no refund will be given. We will ensure that photographic evidence of such items is kept to be used in any future correspondence or litigation. If you are returning faulty items please ensure that they are thoroughly cleaned before returning them. Any items that are found not to be faulty will be returned at your expense. For hygiene reasons Sub Rosa Lingerie will under no circumstances accept returns of adult toys (including bondage items) and creams/gels, if they have been opened/used.
We make every effort to ensure that the sizes of our lingerie/shoes are accurately described. If however they do not fit you can return them for a refund or an exchange. Please do not remove any tags/labelling before trying on the product. We advise that you try on any clothing/shoe items over your own underwear/socks first before you decide that you will keep it/send it back. We will not accept any products returned without labels, packaging intact and un-damaged. Refunds will only be given if the product is returned to us within 30 days and it has not been worn, washed or damaged. Unless the returned items are faulty the return postage is your responsibility and we will only give a refund if the product, packaging and accessories are returned in full and un-damaged.
Items Not Received
The majority of our orders are sent with tracking so we can ensure delivery to the customer. In rare cases items may not reach our customers, we will investigate each of these cases as a priority. If it is deemed that a customer has received an item but is claiming they haven’t we will not issue a refund and will prosecute that customer to the full extent of the law.
Returning Faulty Items
If the product is faulty give a detailed description of the fault and return it in its original packaging with everything that was included with the product. All returned items will be tested and will be returned at your expense if they are not faulty. Your money will be returned within 30 days of a decision being made. Every effort will be made to get your money to you as quickly as possible. We will inform you when we receive the product at our headquarters.
We check our products are not damaged and/or functioning correctly before sending them to our customers to ensure customer satisfaction. On a number of orders we also take photographs of the items before we send them out. If a return is requested on an item that has been verified (with evidence) as non-damaged and functioning we will not issue a refund on that item and if the customer damages the item for the purposes of obtaining a refund then we will prosecute that customer to the full extent of the law.
To return the goods to Sub Rosa Lingerie you should fill in the form in the contact us section clearly stating your order number. We will provide you with a return address once we have received a communication from you. In the returns package could you please include a description of why you are returning the item and your order number. Please include the original delivery note in the package as this will speed up the process. We recommend that you return your item to us by Special Delivery or Recorded Post as these can be tracked, please provide us with proof of postage and a tracking number. If the item is lost and you cannot prove you sent it Sub Rosa Lingerie will not offer a refund or replacement.
The returns policy does not affect your statutory rights.
Sub Rosa Lingerie offers Gift Wrapping service on selected items from our range which costs just £4.00.
Your order will be packed in a branded gift box and wrapped in tissue paper. This branded box will be sent in our normal plain packaging for discretion. The invoice is included outside of the gift box so these gift boxes can be given straight to the intended recipient.
Some items are not eligible to be gift wrapped on site and sent gift wrapped. If a product is eligible for this option you will have the option to have it gift wrapped at checkout.
If you are not given the option on the product page to have your item Gift Wrapped then you can purchase the Gift Wrapping separately (This will require you to Gift Wrap the product yourself). Please note that large items (Generally large toys, costumes and corsets) will not fit into the gift boxes so please check the size before purchasing the gift boxes. The gift boxes come in 2 sizes:
A4 – Length – 31.5cm, Width – 22cm & Depth – 5.2cm – Purchase Here
A5 – Length – 23.5cm, Width – 17.2cm & Depth – 5.4cm – Purchase Here
Please Note: Gift Wrapping may be delivered separateley to any item(s) purchased
The person who placed the order is eligible for the refund or replacement as per the terms and conditions described on our Delivery and Returns page. If you require a refund for the gift wrapping this must be returned un-damaged along with the product.
For further information please contact us
Promotions and Promotion Codes
If you have a promotional code, you need to enter this into the offer box on the payment page. Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address. Only one promotional code can be used per transaction. Promotional codes remain the property of Sub Rosa Nightwear Limited (www.subroslingerie.com) and are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning.
Give someone a Sub Rosa Lingerie Gift Voucher that they can spend in our online store. Sub Rosa Lingerie Gift Vouchers come in the following denominations: £10, £25, £50, £100 & £250. Please click here to see all available gift voucher denominations.
– Gift Vouchers can take up to 24 hours to be received via email.
– Gift Vouchers will be sent to the email address provided on checkout, you can then either send the gift voucher on to the intended recipient via email or print the voucher and give it to them directly.
– No change is given on Gift Vouchers.
Gift Vouchers Terms and Conditions
These terms and conditions apply to www.subrosalingerie.com gift vouchers.
Vouchers must be redeemed on the Sub Rosa Lingerie website for the purchase of products in our online store. You cannot redeem Sub Rosa Lingerie gift vouchers on any other website.
Gift vouchers cannot be used to buy gift vouchers. Gift vouchers have no cash value and are not transferable.
If the order value exceeds the amount of the Gift Voucher, the balance must be paid for in the usual way (Via Paypal, Debit Card/Credit Card)
Gift vouchers do not expire. Normal Sub Rosa Lingerie terms and conditions apply. You can redeem more than one gift voucher against an order.
Sub Rosa Lingerie is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.
For further information please contact us
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.subrosalingerie.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.subrosalingerie.com.