Discreet Delivery and Billing
Same Day Processing when ordered before 12pm* – Discreet Delivery and Billing
Delivery times vary dependent upon the items in your basket. The delivery times will be stated on the product page of each item and in the shipping options when you checkout.
All UK Special Delivery orders are sent with tracking to your door and require a signature on delivery. You can track your order on the Royal Mail website with the tracking code we send to you. You can also enter a location where the delivery company can leave your parcel if you’re not in to collect it. Please Note: Working days do not include Saturday, Sunday, or Bank Holidays
If your delivery is more than 4 working days overdue, please contact us.
UK Delivery Options
For deliveries to the UK we use a combination of Royal Mail or Courier services for heavier items. Tracked shipments require a signature on delivery.
– Delivery takes 1 working day longer to the following locations: Scottish Highlands: AB30-39, AB41-56. FK16-99, G83, IV, KA18-19. KW1-17, KY9-16, ML11-12, PA20-88, PH, TD15, ZE1-3 & Ireland: D25-49
International Delivery Option
If you order products from our site for outside of the UK, your order may be subject to import duties and taxes. Please note that we have no control over these charges and you will be responsible for payment of any charges of this kind. Please contact your local customs office for further information. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
*Same Day Processing
All orders received Monday to Friday before 12pm each day will be processed on that day. Our shipping hours are 9am-12pm. If your order is placed after 12pm or on a weekend/Bank Holiday it will be processed the next working day. If you place an order after 12pm on a Friday, your order will not be dispatched until the next working day.
Discreet Packaging and Billing
We understand that privacy is important to Sub Rosa Lingerie customers. We ensure that we package and bill with the utmost discretion. Products are delivered in a plain bubble-wrap envelope or a box (depending on the size of your order). Any payments made via will show up on your bank statement as ‘SRNLTD’.
Please note that some multiple item orders may arrive in separate packages at different times.